Policies and Procedures : BarsandBooths.com

BarsandBooths.com Inc : Policies and Procedures

Below you will find a complete list of our policies and procedures, which includes ordering, shipping, damages and returns. If you have any questions on any of our operating policies, please call our customer service department at 1-800-507-7632.

Ordering Our Custom Furniture and Bars

To place an order, send us an email with your name, address (including zip code), phone number and item(s) to be ordered. We will prepare an invoice for your approval. To order using VISA or MasterCard, call with your payment information (Do not send credit card # via email). To order using your personal check, include a copy of your invoice (or the invoice #) with your deposit check. We must receive your deposit within 7 days of invoicing to insure current pricing. Payment of the balance must be received 7-10 days before merchandise is scheduled for shipment. Production times will vary for custom furniture orders. Please call with any questions.

Placing A Order On Our Shopping Cart

To place an order from our Shopping Cart, simply add the items you wish to purchase to your shopping cart and process the order. Be sure to keep your order number since this is your reference number when calling us. We will send you out a confirmation email once the order has been processed (within 48 hours). Once your items are ready to ship, we will email your tracking information. All of our shopping cart items include shipping within the Continental USA. Please call for an international shipping quote.

Forms Of Payment

All accounts are prepaid. All payments must be in U.S. funds and drawn on a U.S. bank only. We accept Visa, MasterCard, checks and money orders. Credit card orders are processed same day. Orders using check or money order take 5-10 business days to process from date of deposit. A $25.00 charge will be assessed for any check returned for insufficient funds.

Make checks/money orders payable to:

BarsandBooths.com, Inc.

200 West Washington Street

Charles Town, WV 25414

Future Delivery Program

We offer a Future Delivery Program for orders of $1,000 or more and can provide terms of up to two years, depending upon the size of your order. Generally, we require 1/3 payment when your order is placed, and the balance is divided over the agreed upon term. Layaway payments will be due on the same day of the month on which you placed your order.

IMPORTANT NOTICE: We have a strict layaway policy. Layaways must be paid in the time period agreed upon. If not paid on time or if 2 payments have been missed and no other arrangements to pay have been made, all monies paid and all products will be forfeited. There is a non-refundable $25 fee for any payment that is declined for payment. Cancelled layaways are subject to a 25% cancellation/restocking fee. Layaways containing custom products cannot be cancelled after production has begun.

Shipping and Handling Information

We use major freight carriers for large shipments, and UPS for smaller orders, and we ship all over the world. From the date of your finalized order, shipping times will vary from 7-10 days for in stock items but can be up to 16 weeks for custom merchandise. Your have the option of prepaying your shipping fees, or you may elect freight collect service. To facilitate freight collect, we have negotiated large discounts with major shipping companies and we in turn pass this discount on to you, our customer! You pay exact shipping charges to the driver at time of delivery. We will provide you with a shipping estimate when your order is placed. We make every attempt to provide our customers with the lowest shipping rate possible!

INTERNATIONAL CUSTOMERS: We ship freight collect to the nearest port. We have found that it is much cheaper for you to pick up the merchandise at the port than for us to arrange delivery from the port to you. We will obtain a shipping estimate for you, however, we are unable to tell you what customs fee and/or other fees may apply.

Shipping Damages Procedures

We package all of our merchandise to withstand normal shipping conditions. There are times, however, when the shipping company will damage something in transport and it is very important that you follow these procedures so we can get your replacement item to you as quickly as possible. All damages must be reported to the carrier immediately. You are required to keep all packaging for inspection by the carrier. We will then assist you in filing a damage claim report. Once we receive notice of claim processing, we will begin production on your replacement. All orders are shipped in new condition unless otherwise noted.

Cancelled Orders

Cancelled orders are subject to a 25% cancellation/restocking fee. Products that we are designing and building specifically for you, (custom orders) cannot be cancelled once they are put into production.

Returns and Exchanges

CUSTOM ITEMS: We do not accept returns on custom items. If an item has been damaged in shipping, once your claim is filed, we will commence production of your replacement. If a defect is found, we will arrange a repair or replacement.

STOCK ITEMS: For return of non-custom items (subject solely at BarsandBooths discretion), there is a 25% restocking fee. If a product is defective, CONTACT US IMMEDIATELY AND WE WILL MAKE ARRANGEMENTS with the manufacturer FOR REPLACEMENT.

Custom Laminate Samples

There is a $15.00 charge on all Samples that we mail out. This $15.00 is credited back to you on your first order. We do not offer returns on our sample charge. This charge is to cover shipping and handling of the samples.

Privacy Policy

No information provided by you to place your order will be sold, shared or traded in full or in part. We treat your personal information with the utmost confidentiality.