Policies and Procedures : BarsandBooths.com

BarsandBooths.com Inc : Policies and Procedures

BARSandBOOTHS.com is dedicated to providing exemplary customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. Below you will find a complete list of our policies and procedures, which includes ordering, shipping, damages and returns. If you have any questions on any of our operating policies, please call our customer service department at 1-800-507-7632.

Quotations

All written proposals provided to you by BarsandBooths.com are guaranteed for a period of seven days, unless otherwise specified on the quotation by BarsandBooths.com. Quoted delivery dates are estimated and subject to change due to unanticipated volume or other events beyond the control of BarsandBooths.com, such as delays in receipt of materials or parts, etc.

Ordering Our Custom Furniture and Bars

To place an order, send us an email with your name, address (including zip code), phone number and item(s) to be ordered. We will prepare an invoice for your approval. To order using credit card, call with your payment information (Do not send credit card # via email). To order using your personal check, include a copy of your invoice (or the invoice #) with your deposit check. We must receive your deposit within 7 days of invoicing to insure current pricing. Payment of the balance must be received 7-10 days before merchandise is scheduled for shipment. Production times will vary for custom furniture orders.

Product Specifications

Frequently, new production techniques and materials are adopted in order to improve quality, durability or efficiency. We reserve the right to incorporate new materials or make minor modifications in design, construction, wood finishing, upholstering, or in the dimensions of our product line, without prior notice. The uniqueness in the manufacture of certain items may cause slight variations in the dimensions, weights or other specifications of our products.

Placing An Order On Our Shopping Cart

To place an order from our Shopping Cart, simply add the items you wish to purchase to your shopping cart and process the order. Be sure to keep your order number since this is your reference number when calling us. We will send you out a confirmation email once the order has been processed (within 48 hours). Once your items are ready to ship, we will email your tracking information. All of our shopping cart items include shipping within the Continental USA. Please call for an international shipping quote.

Forms Of Payment

All accounts are prepaid. All payments must be in U.S. funds and drawn on a U.S. bank only. We accept Visa, MasterCard, Discover, American Express, Wire Transfers, and checks or money orders. Credit card or Wire Transfer orders are processed within 24-48 hours. Orders using check or money order take 5-10 business days to process from date of deposit. A $25.00 charge will be assessed for any check returned for insufficient funds.

Checks/money orders may be made payable to:

BarsandBooths.com, Inc.

200 West Washington Street

Charles Town, WV 25414

Future Delivery Program

We offer a Future Delivery Program for orders of $1,000 or more and can provide terms of up to two years, depending upon the size of your order. Generally, we require 1/3 payment when your order is placed, and the balance is divided over the agreed upon term. Layaway payments will be due on the same day of the month on which you placed your order.

IMPORTANT NOTICE: We have a strict layaway policy. Layaways must be paid in the time period agreed upon. If not paid on time or if 2 payments have been missed and no other arrangements to pay have been made, all monies paid and all products will be forfeited. There is a non-refundable $25 fee for any payment that is declined for payment. Cancelled layaways are subject to a 25% cancellation/restocking fee. Layaways containing custom products cannot be cancelled after production has begun.

Shipping and Handling Information

We use major freight carriers for large shipments, and UPS for smaller orders, and we ship all over the world. From the date of your finalized order, shipping times will vary from 7-10 days for in stock items but can be up to 16 weeks for custom merchandise. Your have the option of prepaying your shipping fees, or you may elect freight collect service. To facilitate freight collect, we have negotiated large discounts with major shipping companies and we in turn pass this discount on to you, our customer! You pay exact shipping charges to the driver at time of delivery. We will provide you with a shipping estimate when your order is placed. We make every attempt to provide our customers with the lowest shipping rates possible!

SHIPPING QUOTES FOR CUSTOM FURNITURE/BARS: When we provide a shipping quote to you for custom built merchandise, our shipping weights are estimated. We cannot know the weights of the actual merchandise until your project is completed. Therefore, your actual shipping charges may vary from your original shipping quote.

INTERNATIONAL CUSTOMERS: BARSandBOOTHS has thousands of satisfied customers from around the world. We specialize in shipping internationally and endeavor to secure the most economically feasible rates possible for our customers. BARSandBOOTHS is not responsible for custom and/or brokerage fees, duties and taxes on items received from the US. Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local customs agent to determine the rate for the products you would like to purchase.

Shipping Damages Procedures

We package all of our merchandise to withstand normal shipping conditions. There are times, however, when the shipping company will damage something in transport and it is very important that you follow these procedures so we can get your replacement item to you as quickly as possible. All damages must be reported to the carrier immediately. You are required to keep all packaging for inspection by the carrier. We will then assist you in filing a damage claim report. Once we receive notice of claim processing, we will begin production on your replacement. All orders are shipped in new condition unless otherwise noted.

Order Changes and Cancelled Orders

Due to the custom nature of our products, BarsandBooths.com must specially purchase materials and individually assemble to meet the unique and demanding specifications designated on each order. Therefore, once you finalize your order, it is fully binding and is not subject to cancellation or change by the customer. This does not mean that it is never possible to cancel or change an order, however, the request must be in writing, approved and acknowledged by BarsandBooths.com and may require charges for labor, materials, and/or other expenses we have incurred. Changes to your order will in some cases require an updated ship date.

Cancelled orders are subject to a 25% cancellation/restocking fee. Products that we are designing and building specifically for you, (custom orders) cannot be cancelled once they are put into production.

Returns and Exchanges

CUSTOM ITEMS: We do not accept returns on custom items. If an item has been damaged in shipping, once your claim is filed, we will commence production of your replacement. If a defect is found, we will arrange a repair or replacement.

STOCK ITEMS: For return of non-custom items (returns are subject solely at BarsandBooths discretion), there is a 25% restocking fee. If a product is defective, contact us immediately and we will make arrangements with the manufacturer for replacement.

CLEARANCE ITEMS: All clearance items are sold AS IS - no returns or exchanges. All clearance items are represented accurately and sales are final.

Previous Order Matching

If your order is to match a previous order, it must be clearly stated on your invoice, with reference made to your original invoice number and date. BarsandBooths.com is not responsible to supply materials such as laminate, vinyl, fabrics or other items that may be discontinued.

Finishes (fabrics, vinyls, stains and paints) may change over a period of time and it is recommended that you submit a sample from the original order when possible to assure the best possible match. When a special wood finish is requested, BarsandBooths.com will attempt to match as closely as possible, but cannot assume responsibility for variations resulting from application of color finishes on various woods. BarsandBooths.com in some instances may request you to return a signed approval prior to production.

Discontinued Styles

Often a number of models/styles are discontinued or retired from the line and are no longer listed on our website or in our catalog. This does not always mean that those items are no longer available, but may have been discontinued and replaced with a similar item or may still be available on request. Please feel free to call our customer service department for information of these particular items.

Furniture Warranty

The diner chairs, barstools, tables and booths shown on our website are guaranteed against failure from defective workmanship to the original purchaser, when installed and utilized for their intended purpose. A structural frame warranty applies to weld failures, and leg bending. The structural frame warranties are as follows: Diner Chairs-Lifetime; Diner "C" Decor Series Chairs-Lifetime; Commercial Parlor Chairs-Lifetime; Stacking Chairs-Lifetime; Legends Series Chairs-Lifetime; Wood Chairs-One Year; B Series Barstools (B2, B3, B4, B5, B6, B7, BE1)-Lifetime; B1 Series Barstools-Two Years; BE2 Series Barstools-Two Years; Booths-Two Years; Tables-Two Years; Table Bases-Two Years

Structural Frame Warranty does not apply to any product that has been altered, subjected to misuse, negligence or accident.

Under this Warranty, any product proven to be defective shall be repaired or replaced at the manufacturer's option, free of charge, provided it is returned prepaid as directed.

In no case shall liability under this Warranty exceed the original purchase price of the defective merchandise. The manufacturer reserves the right to inspect the defective item at their premises, by their factory personnel, to establish the cause of the alleged product failure.

This Warranty shall not apply to any product which shall have been repaired or altered by any one other than the manufacturer in any way as to affect, in the manufacturer's judgement, its stability and durability, nor which has been subjected to misuse, negligence, abuse or accident.

Our furniture is intended for indoor use only, and therefore any damage caused by exposure to the elements, such as but not limited to salt air or ultra violet rays, is not covered by this Warranty. Even where the manufacturer or BarsandBooths.com was apprised of the final destination of an order, it is not liable under this Warranty if the merchandise ordered was exposed to the elements.

This Warranty shall not apply to merchandise which was exposed to harsh or acidic cleaning agents or abrasives.

The manufacturer reserves the right to make changes at any time, without notice, in materials, dimensions, specifications, equipment, colors, design or prices. Vitro also reserves the right to make such changes at any time without any obligation to make comparable revisions and/or modifications on products manufactured at a previous time.

The cost of field repairs performed by non-manufacturer personnel will not be reimbursed unless expressly authorized in writing by the manufacturer prior to the repair.

The manufacturer does exclude upholstery from this warranty, whether the material is provided by the manufacturer or C.O.M. (Customer's Own Material). However, warranties are often provided by the upholstery mill. All upholstery and laminates are subject to warranty offered by the respective manufacturer.

Furniture Maintenance

To ensure durability and longevity of your furniture, periodic inspection and maintenance is necessary. You should inspect your furniture at regular intervals -- particularly the joints, welds, swivels and other points of stress as well as missing glides, screws or bolts, and clean and tighten screws, and grease parts where necessary. If repair parts are needed, use only original manufacturer's parts and attachment/installation methods which can be obtained by contacting BarsandBooths.com.

If and item shows any sign of structural fatigue, it should be taken out of service immediately. If covered by manufacturer's warranty, BarsandBooths.com should be notified immediately. Any continued use of the product is at the customer's own risk and the manufacturer's warranty will no longer be valid.

Privacy Policy

No information provided by you to place your order will be sold, shared or traded in full or in part. We treat your personal information with the utmost confidentiality.